Yeah, I can totally recommend this guide. After that, you can hear how perfect the indexing of your derailleur is and when your chain needs attention.
I haven’t measured it yet, but my feeling is that the sound level is very similar to the NEO OG I had before.
Can you please post a picture. (I’m still using a teaspoon).
Thanks for the link. Tacx was still trying to come up with a solution back when I bought my Neo2.
My teaspoon solution looks way better 
Hi everybody.
I’m having some issues with a 2-month old Neo 2T (I decided to switch to Tacx after 3 faulty Wahoo KICKRs)
Whenever I do a workout in ERG mode in the 36 in front, I feel very strong vibrations through the pedal cranks, no matter which cog in the back and no matter the cadence.
Some other clues:
From the research I gathered, the issue could be explained by some of the following
)Has anyone had this same issue and found a solution?
Thanks in advance for your help!
What do you mean by “strong vibrations”? Like… if you were in an apartment would it annoy your downstairs neighbour? Sometimes with Neo you can feel the steps in the resistance unit as it is basically a large stepper motor.
It feels like the road feel option of the Neo2T was on and riding on gravel. Clearly, I turned the road feel off from the Tacx utility app and I doubt that TR would use that feature anyway.
It feels like a continuous grinding in the pedal cranks. There’s no significant sounds from the trainer, therefore I don’t think my issue is related to the “sawbone” issue I saw mentioned online.
We can definitely feel the vibration/grinding in the wooden floor, even in the adjacent rooms.
As a side note, when doing a workout in ERG mode on TrainerRoad I normally use a 36-21 or 36-19.
Yes I’m on the latest firmware (0.0.34).
I don’t think it’s the virtual wheel slip, as the griding/vibration is continuous throughout the pedal stroke. when doing a workout in ERG mode on TrainerRoad I normally use a 36-21 or 36-19, and I can feel the vibration during the warmup when spinning at 150W and 85/90rpm. From what I read online, these are not the conditions when the virtual wheel slip typically happens (if it even happens on a Neo 2T).
Yeah I get that at lower cadences. I assume it’s the steps in the motor 
Hmmm… in my case it doesn’t seem to depend on the cadence: I have the vibration even at > 100rpm
Do you know tacxfaqx.com? Here are a few of their (many many) articles which I think could be relevant in your case:
https://tacxfaqx.com/knowledge-base/mismatched-wear-between-chain-and-cassette-sound/
https://tacxfaqx.com/knowledge-base/over-tightened-skewer-sound/
https://tacxfaqx.com/knowledge-base/chain-too-short-sound/
I experienced similar vibrations once which went away by simply changing the chain. Also, good indexing is key for the best experience.
Adding in my recent experience. I recently switched from a Kickr18 to the Neo 2T. For the most part I am happy with the unit. Definitely quieter than the Kickr (pre-knocking noise too!). I have noticed some dropouts in TR when running TR via ANT+ alongside running Zwift via BT, although this does seem to be related to on-screen data as there is no drop in resistance and TR didn’t notice any official dropout in my data.
Biggest issue I have had though is that occasionally (1-2x per week) my resistance will lock up for no reason. This isn’t a virtual slip issue as it is not occurring when trying to mash the power/torque. Rather I can be spinning along at SS around 90 cadence and then the pedals just stop going. I typically backpedal for about 5 seconds and then get going again at the target power (I’m running ERG). I chatted with the Garmin folks today and they suggested this was a known software issue and that it is being worked on. I have switched to now running TR via BT, so hoping that helps and also solves the data blank/dropout issue.
Fingers crossed the lockup doesn’t happen on my next Ramp Test!
I remember having those high torque locks with my NEO 1, I solved this issue by using the Tacx Ant+ antenna, also the TR control was on point since then. Nowadays, I’m using the same antenna to connect TR with my Neo 2T, alongside with Zwift connected via Bluetooth. No dropouts whatsoever, maybe you’ll find something useful regarding those here or here
Do you have a result of the dialog?
Unfortunately my 2T died after five minutes use from new. Have been in touch with others with the same problem. Garmin have been slow to respond with anything useful and its a big outlay so first impressions are not great! I’ll post again here with any progress on this.
what happened?
anyone using the Neo 2T with the Assioma Duo?
I have the latest firmware on both, performed zero offset on the assiomas, and I see, in high power intervals (well, high for me), the assiomas read 10 to 15 watts higher than what the Neo 2T is reading.
It’s got me to the point that I have done the warm up with the Neo controlling it, but after the first real interval I switch back to the Assiomas controlling the trainer power.
anything else I should check?
How high is high power? Even if it’s 300W, then a 15W delta is still only a 5% difference - probably within the margin of error of each of the Neo and the Assiomas?
Hi everyone,
I’ve been using TR for a number of years using a set up of Stages Power meter + Elite Turbo Muin which has worked really well for me. I recently decided it was time to upgrade to a true smart trainer and so got myself a Neo 2T. I came off my first session on the Neo 2T absolutely wrecked and put it down to poor recovery etc on my part but the same thing happened after my second session too so I started doing a bit of research. First thing I did was check my kit : no cross chaining, chain on smaller front cog and larger rear cog, good Ant+ connection (using Tacx Ant+ antena) etc. The I did a workout with TR connected to the Neo 2T and my Garmin Fenix watch connected to the Stages power meter (having done a zero reset). Having completed the workout I then collated the 2 sets of data in .tcx format and plotted them on a graph in Excel looking at the first 3 step ups in power as part of the warm up you can see that the Neo 2T is consistently under reporting the power compared with the Stages by 5-10% (I’ve tried to paste a screen shot below).
I completely accept that there will be a variance between measurements and was assuming/expecting 2-3% but 5-10% seems over the top. Looking through this post and others it seems I’m not alone in seeing this - has anyone figured out what causes it - given that there are just as many who don’t have the issue?
Thanks and happy training!
Yes same experience here. I just let the real power meter do the driving and it all works fine.
What Stages power meter are you using, @ptenney ?