You’re getting the right advice here, but feel free to reach out to the team in the future as more questions about devices and discrepancies arise. Troubleshooting can also very much depend upon the make and models of your devices, device software versions, any firmware updates that are needed, etc. Support will have the best recommendation based upon what you’re working with!
From the ‘Welcome to the TrainerRoad Forum’ Page:
Have a question about the app, your training plan, or device? Reach out to support@trainerroad.com instead of posting here. Our support team has the best visibility and insight into your devices, workouts and adaptations, and will help get you the most efficient and effective answer to your question.