To SRAM Force eTap AXS users

I ordered a Giant Propel Advanced Pro 0 Disc Medium with SRAM Force eTap AXS. I was very excited about the purchase. I could not wait to pick it up.

Once the bike was ready for pickup I noticed there was rubbing on the front derailleur. It was occurring when I was cross chaining for both the big and small chain ring. It also was occurring for the big chain ring (48T) with the three big sprockets (28/24/21) on the 10/28 cluster. I know in theory cross chaining is bad for the chain, but I would expect the front derailleur to auto trim/yaw enough to stop the rubbing.

My old Shimano 600 allows manual trim adjustments to stop this rubbing. I alway cross chained to stay in the big ring as long as possible with no problems. Surely state of the art electronic shifting can support this?

Suffice to say I did not take the bike home with me until the problem is/was rectified. This is new technology for the bike shop involved so they were not sure what was going on. They’re talking with the SRAM and Giant technicians to get to the bottom of the problem. Has anyone else experienced this problem? Is this normal behaviour?

@mnowakowski How are you finding the shifting on your Giant TCR Pro 0. Is it the Medium or M/L?