How has your warranty replacement experience been? I had to claim on my 303 firecrests after both rims developed significant ripples and the experience was great - new wheels received in less than a week from sending my wheels back. Very much dependent on the retailer though (who you have to make the claim through) - Ive heard a few cases of retailers making it a difficult process.
SRAM Customer service is top notch.
How did it go? Did they send a new wheel?
Yep. All sorted with no stress. The delay was me getting the wheel boxed up and sent. One day turn-around and a few days in transit to/from Ballarat.
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Here’s the video on the process of breaking the 303FC, making a claim, and getting the replacement. All smooth sailing as expected from a company with the resources of Zipp/SRAM.
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Definitely a plus for SRAM/ ZIPP. Stuff breaks, it’s a bummer, but it happens.
As long as it’s handled well and conveniently, I am a happy customer!
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Can I ask how old the wheel was? I’m thinking of getting new wheels for my gravel bike and while there are some smaller brands that are cheaper a lifetime warranty is attractive if it’s honoured
From my original gravel build back in early December 2020. Likely around 8000kms on it (ballpark estimate).
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All my customer service interactions with sram have been exceptional