Hello everybody,
I went to my training calendar and to my surprise the calendar is empty for the next few days. In other words, everything I had planned suddenly became empty without me touching anything or even deleting my training plan.
Anyone else with the same problem?
I created a new plan, but it seems that it is putting me at an earlier stage/phase than I was and so I decided to contact support so they can give me the old training plan I had.
I hope they can do it.
Hey there,
Sorry to hear about the trouble.
I checked out your TR Calendar just now and it looks like there are still workouts in there â I donât see any empty days except for Mondays, which it looks like you usually take off as a rest day.
Do you recall about when the start date of your old plan was? We canât recover the old (now deleted) plan, unfortunately, but we can try applying another new plan to your TR Calendar and âbackdateâ it (by entering your original start date in the Plan Builder setup menu) and that should help get your training phases sorted out.
Normally, weâre able see when the start/end dates of previous plans were, but, for some reason, that info isnât coming up on your account.
Let me know and we can give that a try!
You donât see the blank calendar because as I said, I created a new plan, but you are putting me in an earlier phase.
Look at the attachments I sent and see what my old plan was.
Something happened on your side because I didnât remove the plan and it just disappeared.
You have to check what happened.
A quarta, 9/10/2024, 12:10, ZackeryWeimer via TrainerRoad Forum <notifications@trainerroad.discoursemail.com> escreveu:
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I started my plan on the 3rd or 6th of August.
A quarta, 9/10/2024, 12:10, ZackeryWeimer via TrainerRoad Forum <notifications@trainerroad.discoursemail.com> escreveu:
Slightly different but my calendar has suddenly gained quite a few yellow days on previous days of exercising that werenât there before. I look every day.
âNormally, weâre able see when the start/end dates of previous plans were, but, for some reason, that info isnât coming up on your account.â This just shows that something has gone wrong with my account/calendar.
A quarta, 9/10/2024, 12:10, ZackeryWeimer via TrainerRoad Forum <notifications@trainerroad.discoursemail.com> escreveu:
Got it â I just made some edits to your plan and it looks like you should be back where you were previously. Youâre now in Base 3 instead of Base 1, which sounds about right if you started your plan in early August. The rest of your planâs settings should also be the same as they were before.
Keep in mind that itâs normal for your workouts to change as you progress through your plan â Adaptive Training will recommend changes for you based on your current fitness. The workouts on your TR Calendar in the coming months may give you an idea of what lies ahead in your training, but those workouts arenât set in stone and may change by the time you reach them.
We recently updated our Plan Builder (more info on those updates here), and it seems like this issue you ran into may have popped up with those changes. Iâm going to report this case to the team that worked on that update so they can dig into things a bit more and get a fix out.
Hello,
The plan is not at all as it was before.
I currently have 2:30h on Saturday when in reality I only have 1.30 hours available in my plan.
Next week you are giving a week of rest when it wasnât.
You are then putting a ramp test that did not exist.
Please check what happened and put back my previous plan.
It was you who removed it without my request or consent.
If you want, I send the photos of the previous plan.
Thank you
A quarta, 9/10/2024, 12:54, ZackeryWeimer via TrainerRoad Forum <notifications@trainerroad.discoursemail.com> escreveu:
all seems to be ok now. thanks