Freehub - will not mount onto Tacx Neo 2T

Equipment
1

Hi All - got my Neo replaced under warranty however the existing freehub will not mount onto the trainer?? WTF. Anyone similar issues??

2

Are you compressing the freehub pawls by rotating a bit counter-clockwise when installing it?

3

Thanks for that - it will not even get 10-15mm onto the trainer - looks like one of the internals in the freehub has moved and there is an internal sleeve/collar blocking it.

4

Are you sure you got one for the 2T and not an older Neo without the full thru-axle option?

5

Ah…didnt realise there was any geometry changes and that the free hub would be compatible.

6

I was partly guessing, but a quick check shows it may be a real issue:

7

I would call Tacx/Garmin customer service. Long story short, different models (including updates of the same model names) have different freehubs. Also, purchases from third-party dealers are not always correct. Tacx can run you through, in detail, what part number you need, and their site sells them directly with a clearer distinction between the different variants. I ran into this issue recently with a Tacx Flux S and a purchase through Competitive Cyclist. Tacx was able to help me figure out that I had the wrong part number for my specific trainer, despite what the product listing said on CC.

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9

Thanks all - have emailed Garmin/Tacx ref the hub. If they had told me that when they replaced my Neo 2 to a Neo 2T I would need a new hub it would not have bothered me but its poor comms from them especially as its a warranty replacement.

Thankfully you guys have the knowledge and comms they lack :slight_smile:

Many thanks Barry

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