Help with getting erg mode

Hi everyone
My smart trainer will not use erg mode with trainer road but when i use zwift it works. I have a Thinkrider X5-2 Neo. So if some one knows anything that can help me. Please help me

Per some mentions in a related thread, it may not be compatible in ERG mode.

I suggest emailing Support@trainerroad.com for direct help with this question.

Thanks for you answer

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