Latest client update dropping all connections?

TrainerRoad Software
1

Hi!
The latest update (2021.32.0.89?) appears to be dropping all connections to my devices.
Here’s what I run:
KickR Snap
Wahoo TickRFit
Garmin Vector 2

All ran fine, as usual, on my session yesterday (downloading an update in the background). It installed an update to the TR client when I started this morning and all my devices vanish after a few seconds as if ant + and bluetooth have been switched off. Restarting TR they re-appear for a few seconds then vanish again. I usually run TR on a mac but I’ve tried my win10 laptop - that will connect the devices but even the spindown calibration fails and so I suspect a similar issue.

Has anyone else noticed similar with the new update?

2

For anyone with a similar issue:
Looks like this issue wasn’t related to the client update. I fixed it myself using information I found here: How to Fix ANT+ Dropouts in Zwift | Zwift Insider

I forced my router to use channel 4 and that seems to have fixed it.

3

Oh no! Sorry for the trouble. Moving forward, I’d definitely reach out to support@trainerraod.com when you’re having issues. They’ll be happy to walk you through device connectivity troubleshooting!