Last night I cleaned my bike, and long story short the cassette fell off and I didn’t realize the freehub spring had fallen out. But my honey-do list was too long to diagnose the problem last night.
This morning around 11am I had a 15 minute break and tried to figure out what was going on. Too pre-occupied at work to make any progress.
After lunch I drove 20 minutes to the really good bike shop, a Specialized shop (Kinetic Cycles), while on a call.
10 minutes later they fixed it and only charged me $3.66 for a new DT Swiss Ratchet EXP spring. Yes, no charge for diagnosing and installing. Apologies to however had the 3T RaceMax being worked on. These guys are the best!
So happy I bought a new pair of gloves, aero socks, and my first pair of white shoes.
The first time I used my lbs when I moved to the area when I came to collect my bike I found it was missing! Lol, the owner/mechanic had took it out for a test ride to make sure it was shifting correctly under load and not just in the stand
Bring ‘em a 6er next time you stop by. It’s a nice way of saying thank you and will get you remembered!
Love hearing stories like this. They knew they could charge you a diagnostic and install fee but they also knew this was a cheap and easy way of getting your business long term. It’s a small community, these are the gestures that get you talking!
I actually am in the same boat. I recently bought a pair of northwave extreme XC shoes in white. They are speckled tho so I get off easy on the maintenance.
