Oneplus 3t and ant+ problems and app crashing

TrainerRoad Software
1

Hello,

This message is sent to TR support as well. Just hoping if I could get help from here faster.

I have been using TR app for few months without any problems.
I use Oneplus 3t that has built in Ant+ and BT with TR app to command my kickr core. It also connect to my Garmin ant+ HR and cadence sensor.

Last time I used the app on sunday and everything was fine. Today I opened the app and the app couldn’t find the HR or cadence via ant+.
I opened the ant+ tester on my phone. After this told me that everything is ok, I closed all the apps on my phone and after that I opened the TR app again. Now the app found Ant+ sensors.
Running the exersice minute or two the sensors disappeared. I stopped the workout to find out what is wrong.
Every time I open the ant+ tester it tells me that the “Built-in firmware: No service”. After refresh on the tester the firmware gives ok status and everything is ok but the TR looses the ant+ sensors really fast.

I reinstalled all ant+ plugins and files as well as removed the cache and memory on these. I also did the same on TR app.

Eventually I gave up and tried to ride the exercise with out ant+ and track my run with TR to BT and ant+ HR and Cadense to my Garmin Fenix 5 + just to get the data logged.
But then it gave my new problems. The app crashed mid workout twice. It has not happened before.

Since sunday I have not made any updates to my phone that should cause any problems.

Now it seems that I can’t pair my ant+ sensors to my TR app to get all the data on same program.

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2

Depending on Android version I’d check whether batter optimisation is enabled. Also do you have any other apps open that could be grabbing the ANT+ handle (trainer/pm update utility?)

3

I have closed all the apps from my phone to make sure that only TR was open.

I have to check on the battery saver.

Edit:
I looked at my phones battery optimation and edited all ant+ and TR related apps and changed them to “Don’t optimize”. This seemed to do the trick. At least ant+ seems to stay connected for a while.
Can’t test this with trainer right now but i’m hopefull.

2 Likes
4

This it something that our Support Team would be happy to help you out with! They have a lot of troubleshooting experience as well as tools that allow them to analyze your log files and see exactly what is going wrong in the case of a crash.

You can reach them at support@trainerroad.com :+1:

5

Yes. I have contacted support already. And while they have been helping me with the crash logs didn’t seem to help this time.

Ant+ seems to be fixed now and we will now wait if the app will crash next time.

1 Like
6

Just as a follow-up. The ant+ problem was solved with changing the battery optimation and the app crashing seemed to be a one time incident.

1 Like