Plan Builder Web Version Failing

TrainerRoad Software
1

I’m trying to add my LV Full Distance Tri plan using the planbuilder via the web but it keeps failing after the “Review Plan” stage with the error code - SOMETHING WENT WRONG

screencapture-trainerroad-app-cycling-plans-plan-builder-overview-2021-08-11-07_29_22
screencapture-trainerroad-app-cycling-plans-plan-builder-overview-2021-08-11-07_29_221920×952 50.4 KB

2

I had exactly the same issue, but didn’t get any help from support, and the only other answers I got on the forum where just massively condescending.

I don’t know what I did to actually make it work, I suspect it was when I changed the start day to a Tuesday, this actually made the plan start on the Monday the day before.
I did try playing with volumes etc etc but the only thing I could put it down to was playing with the start date.

1 Like
3

I’ve had a reply from TR support. I’ll give their suggestion a go but it seems a bit strange to have to do it this way…

" Lauren E. (Trainer Road)

Aug 11, 2021, 7:48 AM PDT

Hi there,

Thanks for reaching out to TrainerRoad Support. (:

I did some testing and I think the way around this is to delete the events you have placed in June 2022, and then adding them when you’re actively walking through Plan Builder.

I’m not sure why, but building a plan while including events that are already on your Calendar is breaking Plan Builder.

Try to delete the event and then add it again when you’re walking through Plan Builder.

Let me know how this goes!

Best,

Lauren E.
Customer Support Expert"

1 Like
4

This might not be the problem but my plan builder was failing when I had a club (a cat C) event scheduled in the first few days of it. Removing the event , letting it calculate and then adding the event again got it to work.

5

I had the same kind of problem. Every time I wanted to add a new plan I got an error.
At first I thought it was because I changed the template (which activity on which day).

My current plan ends on 22-09-2024 and I had two events on 24-08-2024 and 14-09-2024.

I removed my current plan and also removed the events from the past.
When I retried to add my new plan it went successful!

6

I’ve been facing the same problem with Plan Builder. It seems like removing events from the calendar before adding a new plan is the trick. Afterward, you can add the events back, and it should work fine. I’ll give it a try and see if it works for me too. Thanks for sharing your experiences