I found that if I use Import Ride to upload a .zip or .fit file that I’ve exported from Garmin Connect, the import works fine - but it appears not to, because the Import Ride dialog sits there and never disappears. I only realised it had actually worked when I opened another browser tab. I’m using Chrome on Windows 10.
Same with Safari on macOS Catalina.
I suggest emailing support@trainerroad.com so they can review the issue.
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If someone has a fix please post for mac. It imported my ride on monday but wont do it today. Tried bot fit and tcx files
Has it definitely not worked? The issue I saw was purely cosmetic - the dialog would just spin, but if you opened a separate browser window the import had actually completed.
Today i got nothing
I always have this issue, if left alone the import appears to be hanging. If I click outside in the main TR window the box closes and the import has already completed. Using Win10 + Firefox.
I just started uploading outside rides or a ride i dont do in TR.
How long should a file take. It has only worked for me once manually uploading a file and i have no idea how long it took that time. Im new to this
Per the posts above - if it’s worked, it’ll be almost instant. But it might actually have worked, even if it appears not to have done. If you really can’t get it to work, email the Support folks.
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I just got home from work, and tried it on my pc nothing. I guess im opening a ticket
So just got done with TR support. Great service. I just found out you cant have two copies of the same ride. I always double record my rides just in case. So My garmin uploaded and the fit file i wanted to load wouldnt load because the garmin file was already in there. I deleted the garmin and the fit file i wanted just up loaded right away, with a screen refresh, Let it spin for 10-20 seconds and then refresh you window then it appears.
Thank you TR support
Road this morning, uploaded file on a mac. Work perfect. Let it spin for 20 seconds then hit screen refresh and it was there.
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This has got a lot better for me recently, maybe something in one of the updates. No more endless spinny thing.
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