Hi all,
I have recently bought the new MacBook Air with the M1 chipset 2020 running Big Sur
I have a Elite Drivo connecting with bluetooth along with a Garmin HR strap ANT+ and use an ANT+ dongle to allow the TR app to connect. The dongle connects to the Mac via a cable to go from USB to the new port on the latest MacBooks.
I simply cannot get the ANT+ to be connected using the new MacBook Air… shows as off in the app.
To test whether it was the HRM or Dongle that had the issue I used my work MacBook Pro (2019) and it all works perfectly…
Anyone else had similar experience with the new M1 chipset MacBook Airs? Anyone resolved the issue?
I’m at an absolute loss what to do now
Bought from Apple I think though I’m not 100% sure if it was TBH, but it works with the Pro… we have an old MacBook Air too with normal USB and the dongle just goes in without an adaptor and this also works fine
Thanks for taking the time to check. I’ll try a reboot see if that works. I’ve also ordered a new cable from Apple too, to see if something odd is happening in regards to the cable that I have currently
So, new cable arrived from Apple, no change. However really interestingly when I test the setup with RGT the HRM is picked up which suggests there is something going on with Trainer Road specifically and the new MacBook… or perhaps my settings in TR on this laptop however I’ve not knowingly changed anything… the fact it works with RGT has really confused me now
I’ve emailed the support team. Hopefully they may help with some tip to resolve
So, we have a resolution! Thanks to Bryce at TR support… seems the Mac version isn’t on the App Store yet and it defaults to the IOS version which via the Mac doesn’t;t allow ANT+ to work… so an uninstall and reinstall using link directly from TR website and it now works perfectly
So in case anyone else has a similar issue here is the email that resolved my issue. thanks to everyone for all your help
Bryce L. (Trainer Road)
Hey Bryan,
Thanks for reaching out about this and congrats on your new computer! I’m so sorry things aren’t working smoothly out of the gate, but I’m sure we can get to the bottom of this.
As I’m sure you know, the M1 Macbooks run an ARM processor, unlike the x86 processors that Intel uses. This allows it to install both macOS and iOS (mobile) versions of the application.
While it is technically possible to install the iOS version of the app from the App Store, it will not allow you to pair via ANT+, so I suspect that this is your issue here. We have not yet added the macOS version to the App Store, so when you search for “TrainerRoad” it automatically serves you the mobile/ iPad version of the app without giving you much warning.
Go ahead and download the macOS version of your app using the link below, and let me know if that resolves your problem
Impressive lol, I’ve been trying to use Garmin sensors with Zwift for more than 3 weeks on my Mcabook Pro 2018, I bought the ANT+ antenna, but it didn’t work at all.
After reading here, with a lot of incredulity, I decided to test putting a usb cable (USB extension) between the Mac and the ANT+ antenna, and it just worked lol
In my head, it still doesn’t make sense, but it’s working.
So I would like to thank you for the post that saved my bike training on zwift
I just ran into this issue today on an older MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports) running Monterey. I tried uninstalling the app and reinstalling via the download link. I also have unpaired any other devices and turned them off. No luck though! I guess I’ll try wifi next? It’s strange because I have been using this exact set up for a number of years without issue.
