I’ve said before and it seems to keep coming up: the whole category seems just barely consumer ready. Some brands are further along than others, but we’re all paying a lot for gear that I doubt many of us will be using in 5-10 years. Just my non-expert, outside-looking-in 2c.
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But did Garmin make it right? Only watched first 3 min of tbe video. In my experience they have great cs so there is that.
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After Garmin, Tacx support is a big f@ck up(apologies for my French. No offense). I pray for my. Neo
a statement by Garmin:
Good question! The Garmin/Tacx teams have been working on a solution for customers to easily replace the bearings in their NEO Series Trainers that does not involve needing to use special tools other than theNEO Disc extractor tool and a 20mm Torex wrench. We plan on having the part available in the near future and will post an update here once it’s up on our website with an FAQ for installation instructions.
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so it’s not only a prob of Neo2T, could be have Neo/Neo2 too?
got an answer by Garmin, it can happen on all Neo’s:
Garmin-Patrick 6 hours ago als Antwort auf f|33tStA
Definitely, we’ve got a Neo/Neo2 part coming soon as well.
interesting, the thing is, now our local dealer couldn’t help anymore, because Garmin haven’t any contracts with them as i understand.
i replaced my Neo 1 to a Neo 2 with my local dealer, so i am not sure, if they can help me again, because the situation changed since the overtake of Tacx
I am sure if anything “were” to happen in a reasonable amount of time during ownership Garmin would take care of you just like any other respectable company (wahoo, saris, etc).
I had a H3 (sold to my bro) and now have a 2T.
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True for sure but almost any trainer that has a problem wont be fixed by the user. Take the kickr or the H3 knocking sounds for example.
Unfortunately all trainers have potential to have a problem. Luckily the support has been pretty good.
Understand what you are saying and hopefully they come up with something. I was on chat with Garmin last week to get the extractor tool just in case I needed to clean out the inside and sent it to me free or charge overnight.
My progression of trainers: kk road machine, Kickr snap, H3 and now the Neo2T. H3 had a small issue and Saris was good cs wise to replace it. The new replacement is now being used by my bro. Mainly a Garmin person and they are always responsive to help.
Is Garmin working on a tool available to the consumer to replace the Neo 2T bearing?
Yes
Comments on the video suggested that kind of “sticky” bearing action is most likely due to the bearing slot being slightly undersized. Maybe that’s not true, but if is, replacing the bearings probably won’t help all that much or for long. Whats interesting is the neo OG piece looked just like the 2T piece, which suggests they’re just getting lazy with QC in manufacturing? In any event, it’s interesting that garmin’s first take on the situation is to blow $50+ on shipping, and who knows how much on internal refurbishment processes. I would think it much easier and cheaper to partner with bike shops to be “service centers” for easy stuff like bearings.
New comment for the video from Hilko Schravenhoff:
“Just an update: There has been a sparepart made to service the NEO1/2 and the NEO2T better. Instructions can be found for NEO1/2 www.garmin.com/S11-04001-79 and the NEO2T www.garmin.com/S11-04001-80 . The item will be made available soon on the Garmin website → item S11-04001-80 (for the NEO2T). Prices of the NEO extractor tool will be corrected (USA is corrected and other countries will follow up). Generally all countries service items are being checked for sparepart availability so Garmin can service Tacx customers better.”
Links not working at the moment…
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Neo extractor tool is usually free. Just chat with them and they will send it to you.
Looks like links @Rizzi mentioned are working, $70 US for a replacement part:
as well as instructions:
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Yeah, there has been some action in this area (due to the spotlight).
I could link to the info on FB, but Drew mentioned he plans a follow-up video to cover all that has happened. I was waiting for that before posting. But I can potentially copy/paste some info as needed, before then.
Hi
I put this on another thread - I had my Neo tacx 2T for 9 months and yesterday it just went dead on me?!
Phoned up Garmin and they said the Resistance had failed and whole thing Unit was broken!
I now have a wait for them to send me a new one FoC.
How can this happen to a new machine with such minimal use!
Disappointed to say the least and now joining local gym for 1 month to use their watt bike to keep up my off season training plan!