Trainerroad crashing on iphone

TrainerRoad Software
1

I have used TR for a few years on my phone (iOS) with no real issues. Over the past few weeks, however, I’ve started to have problems with the app crashing when I use another app while riding.

I usually watch a film or two while riding (on my laptop, which is on a stand in front of my bike) and when I’ve watched it, there’s usually some 15-20min of time until I have completed the workout. That’s when I usually start to read the news, browse reddit etc. on my phone. In the past this has been no problem: I switch to Chrome or some other app, and TR continues working despite my using another app. But lately, when I switch to a web browser, browse for a few minutes and then come back to TR, the app has crashed and the workout has stopped, and the minutes I have spent on the browser have not been recorded. I then have to manually resume the workout to be able to finish it.

Is this a TR bug or some new stupid iOS feature? Would somebody know a remedy for this? My phone is on iOS 18.1.1 (iPhone 13).

2

Hey!

Gosh, training interuptions are always frustrating :frowning_face:. Let’s see if we can get it resolved.

I believe that iOS 18.1.1 was released in late November 2024, primarily as a maintenance update to address bugs and performance issues.

When did you first start experiencing this issue?

My Suggestions:

  1. Update the TrainerRoad App: Ensure you’re running the latest version of the TrainerRoad app.
  2. Restart Your Phone: A simple restart can clear memory and resolve temporary resource issues.
  3. Disable Background App Refresh for Other Apps:
  • Go to Settings → General → Background App Refresh, and turn it off for apps you don’t need active while using TrainerRoad. This can free up resources.
  1. Switch Apps Efficiently:
  • Instead of fully exiting TrainerRoad, try swiping up and pausing in the App Switcher to keep TrainerRoad running in the background.
  1. Check iOS Settings:
  • Ensure Low Power Mode isn’t enabled, as it can throttle app performance.
  • Verify TrainerRoad is allowed to run in the background: Settings → TrainerRoad → Toggle Background App Refresh ON.
  1. Reinstall TrainerRoad: If issues persist, uninstalling and reinstalling TrainerRoad can sometimes resolve app-specific bugs.

Additional Considerations:

  • As a temporary workaround, using a second device for browsing to minimize disruption could reduce frustration

Give those steps a shot and let me know how you get on during your next ride! If you have any questions, please just shoot them this way :slight_smile:

1 Like
3

Apple just recently released iOS 18.2.1 containing bug fixes. I wonder if it helps with your issue.

1 Like
4

Thanks for the reply! I will try those and report back.
@kervelo Thanks, just updated! :slight_smile:

1 Like
5

I run TR on my iPhone. Sometimes I will need to answer a text and the workout will pause but I just hit resume once I am done. But as for a solution… maybe just have the phone (maybe an older phone?) dedicated for TR and just let it be? Do you have another device to browse the web then on the trainer?

6

TR crashes in my iPhone after opening the calendar. I updated IOS version, reinstalled TR and keeps crashing