Thanks for your reply. Wahoo is working closely with the affected bicycle manufacturers to explore compatibility solutions for these frames. Wahoo is committed to doing all that we can to make our products compatible with as many frame designs as possible, but there are inherent limitations to making one product to work with all the various frame designs in our industry. We appreciate your patience during this process.
In the interim this support request will be placed ‘On Hold’ which will allow us to provide you with updates as they are available.
Thank you for your continued patience and please let us know if you have any questions.
Hi
Wahoo message giant tcr advanced pro 2021 Molly (Wahoo Fitness Support)
Apr 23, 2021, 5:27 AM EDT
Hi Raoul,
Late in 2020 several bicycle manufacturers updated the frames on a few bike models that resulted with them being incompatible with our 2017 through current KICKR and all versions of KICKR CORE. Wahoo is working closely with the affected bicycle manufacturers to explore compatibility solutions for these frames. Wahoo is committed to doing all that we can to make our products compatible with as many frame designs as possible, but there are inherent limitations to making one product to work with all the various frame designs in our industry.
The revised thru axle adapters are still in the validation process awaiting the various bicycle manufacturers approval. Wahoo is doing all that it can to modify the current thru axle adapter design to accommodate certain frames in the marketplace and we are working closely with these manufacturers to ensure the success of these revisions.
However, this process takes time. The bicycle manufacturers have provided their feedback on the first run of these adapters and the investigation is still ongoing to determine if their recommended revisions can be made. Wahoo is committed to doing all that we can to make our products compatible with as many frame designs as possible, but there are inherent limitations to making one product to work with all the various frame designs in our industry. We appreciate your patience during this process and hope to have an update soon. Please let us know if you have any questions.
In the interim this support request will be placed ‘On Hold’ which will allow us to provide you with updates as they are available. Molly (Wahoo Fitness Support)
If you are receiving this message, it is because your ticket is in queue awaiting the updated thru axle adapters for our V4 and V5 KICKRs as well as KICKR Core. I am happy to report that these adapters will be shipping very soon and we are following up to confirm your shipping address. Also, the instructions for installing these new adapters are in the link pasted below.
**Please note that for the sake of efficiency, we will not be troubleshooting further on this ticket as it will impede the process for ordering and shipping these adapters. Please only provide the correct shipping address and phone number. If any additional assistance is needed, please open a separate ticket and one of our agents will be happy to assist.
This ticket will update with tracking info once your adapters leave the warehouse, and thank you again for your continued patience.
I also got the same. Find it a bit sad that we have to remove the cassette in order to get this to work. PITA if we have to remove the cassette and swap the axle nut every time my girlfriend wants to use the Kickr.
Yea, I’m wondering if you can replace the drive side and leave it, then use either the new non-drive for 142 or the old non-drive for 148.
Actually, I don’t even know why I care that much. I have a Trek Boone which isn’t listed on the incompatible list, but I was being cautious and requested the upgrade parts. But I rarely put the Boone on the trainer and probably don’t need to, meaning I could be fine with the old parts.
